top of page

Terms and Conditions

  1. Booking confirmation

    1. A booking is not confirmed until a confirmation email has been received via and a booking fee paid.

  2. Hire timings and duration

    1. In the unlikely circumstance we are not ready to start at the agreed time because of an issue at our end, we will extend our finish time to the agreed duration (venue permitting).

    2. In the event we can start at the agreed time but previous activities by you or the venue are overrunning, the hire will still end at the agreed time on the booking.

    3. We will start our hire time if we start early because timing changes at the venue or if it is more practical.

    4. We cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather, severe traffic delays, breakdown of our vehicles, sickness or equipment failure. If we cannot fulfil your hire due to events beyond our control we will contact you as soon as possible and our liability will be limited to refunding all monies paid.

  3. Prices, Deposit & Balance Payments

    1. All hires require a non-refundable booking fee of £100.

    2. The remaining balance is to be paid in full 60 days prior to the event start date unless otherwise agreed.

    3. Cancellations up to 60 days before the event means you will forfeit the deposit. Cancellations within 60 days of the event requires payment in full.

    4. To use our services for longer than the booked time, payment must be made before the additional hours are provided. Extra time is provided at our discretion.

    5. Advertised prices are subject to change without notification until your booking has been confirmed and deposit paid.

  4. Equipment

    1. The mirror, props and any equipment provided will remain property of the company at all times.

    2. All sizes quoted are approximate.

  5. Site Location, Facilities & Conduct

    1. We will set up in one location as agreed on arrival and can’t move once set up.

    2. Please ensure there is sufficient space and that you have obtained permission to use the mirror at your venue.

    3. To provide the best service possible, our location cannot be next to a sound system. We need to be able to communicate with guests without shouting.

    4. Please inform us of circumstances that would make set up more demanding, including going up stairs, long distances from unloading area etc. We allocate time to set up equipment in our price but complications we are not made aware of that extends setup time will come out of running duration.

    5. The client is responsible for ensuring suitable security and crowd control measures are in place prior to the event, if required.

    6. We may charge a delivery fee for bookings over 50 miles from postcode SG6.

    7. We reserve the right to cease operation and remove equipment from site if at any time our team feels guest or client conduct endangers the safety of the guests, clients, themselves or the safety of equipment. No refund will be given.

    8. Our team reserves the right to refuse guests use of the mirror if they feel they are too unruly, disruptive, drunk or abusive.

  6. Liability & Insurance

    1. You agree to compensate our company for any damage or theft of equipment, as a result of negligent behaviour by the hirer or guests whilst on hire. This includes future loss of business arising out of the booth being unavailable for future clients until repairs are completed.

    2. Where we are creating a photo album or guest book, we cannot be held responsible for damage or loss incurred by guests. IE. drink spills.

    3. The company accepts no liability for any damage or loss of personal property and/or any injury arising from the use of the hired equipment.

    4. Children under 14 must have an adult in attendance. The hirer agrees to guarantee permission is in place for photos to be taken.

    5. We have public liability insurance up to £2m.

  7. All other terms and conditions

    1. Unless specifically agreed beforehand, we may use any photographs from your event for advertising and promotional material, online and in print. The hirer agrees that permission is granted to do so from all guests.

    2. Please contact us if you are unclear on any of our terms and conditions before you book. We are more than happy to answer your questions.

    3. We will make every effort to deliver the equipment and service as agreed, however very occasionally it may be necessary to change elements due to circumstances out of our control. This will not be deemed a breach of contract.

    4. Any dissatisfaction of service provided by us must be made on the night, so we can attempt to rectify the situation.

    5. By submitting an enquiry form on our website we may use your email for marketing emails. These may also be send from our sister company The Telephone Guestbook Ltd. 

bottom of page